It is critical to understand everything about a mold remediator. Accepting a remediation company without investigating them may cost you a great deal in the long run. So, you need to grill the contact persons to squeeze as much information as possible. To do so, you need to be ready with a list of questions to help you know them better. In this article, we post some questions that will help you in the interrogation process.
- Is your company licensed?
You do not want to work with a company operating without a license. If you do so, then you risk a jail sentence in case things go wrong. Plus, it is vital for your safety if they damage or steal your items.
Check on laws and regulations governing mold remediation companies. States have laws touching on safety and code of conduct.
Also, note that not all states have procedural licensing for mold remediation companies. Currently, Tennessee, Florida, Louisiana, Maryland, Mississippi, and Texas are the only ones with regulations governing mold remediation companies.
Besides company licensing, the individuals doing the work need to have a license to work. It is worth noting that an individual may do mold remediation, or a company can do the work.
Different types of licensing categories include:
- Mold Assessor license
- Mold Remediation Contractor License
- Mold Abatement Worker License
- Mold Assessment Contractor License
- Mold Abatement Worker Supervisor License
- Do you have insurance?
Ask mold remediators the question about insurance. It is common for mold remediation companies to avoid matters relating to insurance because of cost.
Prompt your prospective remediator to tell you about their status of insurance. Remember, insurance is for your good.
Insurance comes in handy when someone decides to steal your items or if damage occurs in the process of mold remediation. On another note, the liability exposure is at a high for contractors so that the companies won’t have a problem covering clients’ items.
- What certification do you and your handyman have?
Working with certified mold remediation companies elevates your confidence in companies delivering quality work. Nationwide, various certifications accredit reputable remediation firms.
The Institute of Inspection Cleaning and Restoration Certification (IICRC) does an excellent job of certifying the mold remediation companies. They also set standards and best practices for conducting mold remediation.
Besides certification, they advance technical proficiency and communication. Another area covered by certification is the maintenance of ethics.
Better Business Bureau is another certification body that certifies reputable firms. Their accreditation means you meet the standards of quality required for operation.
There are many more certifications like RIA, PMII, RespirNet, MICRO, EPA Lead, IAQA, and the National Association of Mold Professionals(NAMP). Always check if your mold remediation company has some form of certification.
- Do you share your remediation plans?
Be sure to ask for a copy of the remediation plan. The plan allows you to understand the outcomes to expect. Good remediation firms share their project plans with their clients.
The plans help you to stay updated with the budget estimates. It enables you to hold the firm accountable for their actions in the event they don’t do the job as expected.
- Will our contractual agreement be in writing?
A contractual agreement precedes the proposal on budget estimates provided by the remediation company. The document that binds both parties to work together over a specified time.
The agreement specifies the scope of work. It also details matters regarding payment. In agreement, the client outlines procedures and actions they will take to eliminate the mold problem.
An agreement brings a sense of accountability. It documents areas of limited liability to the firm and is a fully-fledged document admissible in a court of law.
- Do you offer a warranty for work done?
Warranties cushion clients from regrowth of molds. Preferred mold remediation companies offer post-remediation warranties.
Ask if they will return for inspections, later on, say after three months. Some firms will offer to clear any emerging molds within a specified period as long as they are within normal levels.
Usually, post-remediation warranties are invalid in situations like:
- Where there are integrity issues with the building like water intrusions
- Negligence and improper maintenance of the indoor environment
- When modifications affect already treated areas
- Disasters arising from an act of God like flooding
- Do you conduct background checks on employees?
Staff verification is an area of concern for most clients. You should ask the remediation company if they conduct background checks on employees.
The importance of background checks is to protect you from potential risks. Background checks range from qualification, criminal record, integrity, education, and credit history.
These checks give credibility to the remediator’s work. You do not want to risk inviting thieves to your house, so steer clear of this.
- What is the experience of your company? Provide testimonials
The question about experience should be the top question to shoot to a prospect remediation firm. The level of expertise translates to excellence in work delivery.
Removing mold can be perilous if you aren’t skilled in the job. Therefore, go for firms with over ten years of experience as they have seen it all.
Experience is also relative to the level of preparedness to handle mold remediation. For example, a mature firm will have top-notch equipment and a great talent pool.
To understand the experience of a remediator, dig deeper into their website. Check testimonials and previous projects. Also, watch out for recommendations and comments on their social media pages.
Find out about their working schedules too. If they do part-time, they may not be the best choice. The best remediation companies have full-time staff dedicated to their service.
To wind up, take note that questions evoke knowledge. It reveals the truth about a mold remediator. By asking the hard questions, you get to know what to expect. Do not forget to ask about the experience, certifications, licensing, warranties, and remediation plans. Also, knowing about insurance status and contractual agreements are pertinent in protecting you from a shoddy job.